Telemarketing for Lead Generation
Do you know an employee’s attitude is often communicated by phone while generating sales leads fro your company? The telephone is considered as the very common and best medium to connect you to your ultimate target customers. Therefore, it becomes important to make this telephone experience the best for you and your employees and you can build great relations for future context.
Ways to tackle clients over the phone
First of all, you can spread your warmth with your smile while answering the phone. Even if you do not feel like smiling, just take out a moment, search for your smile and straighten your face and bring happiness in your voice, you will yourself feel its result. Believe it or not, people can hear you smiling through the phone.
Secondly, clients want to feel pampered and important for you. So answer the phone on the first ring, do not made them wait. Making them wait leaves a bad impression on the caller’s mind. We live in a world that expects instant gratification. Be sure you meet your customers' expectations.
Thirdly, you can show gratitude like asking permission before you put someone on hold. I know it is difficult for a telecaller to manage a row of calls buzzing altogether at the same time. Here, you need to show your skills and win them over.
Fourthly, if you are in process of transferring the call, do it carefully. Also, it is batter to ensure that the person whose extension you are transferring to is in and able to deal the situation. Generally, transferring again and again can be an irritating situation.
Fifthly, while giving your call to your co-worker, always remember to give the caller that person's name and number in case the number gets disconnected and he may needs your help again.
Telemarketing can be an effective method and bears fruitful results if done properly.
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